Shipping policy

Thank you for shopping with Emerson Thistle. Below is our Shipping Policy to help you understand how we handle the shipment of your orders.

Processing Time

  • Orders are processed within 1-3 business days after payment is confirmed.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • Please note that processing times may be extended during peak shopping periods or sales events.

Shipping Methods and Delivery Times

We partner with reliable carriers to ensure your items arrive safely and on time. Delivery times depend on your location and chosen shipping method:

  • Standard Shipping: 5-7 business days.

  • Expedited Shipping: 2-3 business days.

  • Overnight Shipping: 1 business day (available for select locations).

Please note: Delivery times are estimates and do not include processing time.

Shipping Rates

Shipping costs are calculated at checkout based on the shipping method selected and your delivery location. We occasionally offer free shipping promotions; details will be available during eligible events.

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number and link to monitor your shipment. Please allow 24-48 hours for tracking information to update.

International Shipping

  • We currently ship to select international locations. Delivery times may vary based on customs clearance and local delivery services.

  • Customers are responsible for any customs duties, taxes, or fees incurred upon arrival in their country.

Lost or Delayed Packages

If your package is delayed or lost in transit, please contact us at [email] with your order number. We will work with the carrier to resolve the issue as quickly as possible. Please note that delays may occur due to unforeseen circumstances such as weather or customs processing.

Address Accuracy

Please ensure that your shipping address is correct at the time of purchase. We are not responsible for delays or lost shipments due to incorrect or incomplete addresses. If you need to update your address after placing an order, contact us immediately at [email].

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receipt at [email] with your order number and photos of the damage. We will provide a replacement or refund, depending on the situation.

Contact Us

For questions or concerns about your order, please reach out to us at:

Emerson Thistle
Email: emersonthistle@hotmail.com